Conditions of Use



1. Orders may take few days to process in addition to the shipping time. 
2. Custom wig orders take 8-10 weeks to be made to your specifications.
3. Ask us about RUSH options if you need it sooner. 
4. The buyer is responsible for any rush shipping charges and will not hold Savvy Sheitels responsible for any missed deadlines.
5. If an item ordered is no longer available from the manufacturer in your preferred size and color, you will be contacted regarding currently available options or substitutions. 

1. No items will be shipped until payment has been made in full and has cleared the bank. All shipping includes postage plus handling fees and is non-refundable once the item is shipped.
2. Make sure your shipping address is accurate. A restocking fee plus freight charges may be charged on refused shipments or on shipments returned to us due to address problems. (If you experience a delivery problem caused by our mistake, we will reship the item.) 
3. If the USPS, UPS or FedEx confirms that they delivered your order (with or without a signature), you are responsible if the package becomes lost, stolen, or damaged.
4. Check your purchase carefully when it is received. Please report any problems immediately. 

In the event that you must return an item, you will be responsible for the cost of shipping it back to us. If you need another item sent in exchange, this shipping cost will also be your responsibility. (See our Return Authorization Form

1. We must be notified of any request to cancel a wig or hairpiece order within 48 hours of the time it was placed. 
2. After 48 hours, a Cancellation Fee of at least $25.00 and not more than 15% of the purchase price will be charged or deducted from your refund. If you decide to cancel a CUSTOM WIG order after 48 hours of the time it was placed, you will be charged a 20-30% cancellation fee, plus any additional costs we may have incurred. 
NOTE: Customers who cancel their order because of the unavailability of back-ordered item(s), or discontinuance of item(s) are exempt from the cancellation fee. 
4. THE AMOUNT OF THE CANCELLATION FEE MAY BE APPLIED TO A FUTURE PURCHASE within one year of the original transaction. 


1. If the buyer is not satisfied with the purchase, it may be returned for an exchange, refund or store credit, within 10 days of receiving the order. 
2. Any returns postmarked AFTER 10 days of receiving the order may be eligible for exchange or store credit only and may be subject to a 15-35% Restocking Fee. 
3. Custom Wigs may NOT be returned. (See below for details.) 
4. Hair Care and Wig Care products may not be returned. 
5. NOTE: ALL RETURNED ITEMS MUST be in the original factory condition. Any wigs that have been cut, dyed or altered, in any way, may NOT be returned. (Wigs may only be tried on briefly but may not be worn for an extended period.) Wigs that have been worn and show any signs of wear may NOT be returned. Any wigs that have been stained, soiled, ripped, placed near heat or used with heat may NOT be returned. Items exposed to odors such as cigarette smoke or perfume may NOT be returned. Any sign of wear or damage will invalidate the 10-day Money-back Guarantee and may NOT be returned. These conditions apply equally to all wigs whether human hair or synthetic and all hats and scarves. 
6. ALL RETURNED ITEMS MUST include the Savvy Return Authorization Form. IMPORTANT: If you will not be able to return an item within 10 days you MUST contact Savvy Sheitels within the 10-day period to request an extension. 
7. We can accommodate ONE exchange per item, as long as eligibility requirements are met. 
8. If you return any of the items purchased as part of a discount or special offer, your refund will be adjusted accordingly. 
9. An item that is give free with your purchase is not free without your purchase and will be deducted from your refund if it is not returned. 
10. We refund ONLY the purchase price of the returned item (less any restocking fees); WE DO NOT REFUND SHIPPING CHARGES. You are responsible to pay the cost of any return shipping. 
11. Please insure your return package and retain the receipt. Allow 14 days for us to receive and process your return. 
12. Send all Return Packages with the Savvy Return Authorization Form to: 
Savvy Returns #108 
2136 Ford Parkway 
St Paul, MN 55116 USA 
13. Refunds may be mailed in a refund check regardless of the original payment method. (Please allow 2 weeks for the check to reach you.) 

1. Custom wig orders take 8-10 weeks to be made to your specifications. Ask us about RUSH options if you need it sooner. 
2. They may require cutting and styling to suit your features and tastes. 
3. Custom Wigs may not be returned. If the final result does not meet your expectations, you have two options:
a) If minor changes are needed (re-sizing, adding highlights, etc.), we can ship the wig back to the manufacturer for adjustments. 
b) We can bring the wig to a local salon for assessment and adjustment. 

AURA Wigs does warranty all AURA Custom and AURA stock wigs for manufacturer defects for the first 6 months. The warranty applies ONLY in the case of an obvious manufacturer’s defect, such as excessive shedding, etc. The warranty does not cover damage caused by misuse by customers or hairdressers. Examples of misuse would be wigs that have been bleached or poorly cut. Determination of eligibility for the warranty is solely at AURA’s discretion. 

All payments must be paid in U.S. Dollars ONLY. 

Most of the wigs shown have been professionally cut and styled for the models wearing them. The wig you receive may not look just like the photos and may need some cutting and/or styling. 

1. Actual hair color will look different depending on the type and amount of natural and/or artificial light in which it is viewed. 
2. Wig colors can also vary from one manufacturer to another – even from one wig to another. 
3. The colors of the photos and swatches on a listing are for APPROXIMATION ONLY. We DO NOT GUARANTEE that the color of the actual wig (or hat) you purchase will match the colors on the listing. 
4.  Please notify us via email of any additional colors you would consider if your preferred color choice is not available when more than one option is listed. 

If you are having difficulty placing your order online please try the following: 
a) Call 651-690-4100 or Fax 651-344-4330

b) Email us at
Leave your name, phone number, the best times to reach you, and a brief message. 


FRAUD PROTECTION PROGRAM: We screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. 

CREDIT CARD CHARGEBACKS/DISPUTES: If you feel that you have somehow been billed incorrectly or there was a problem with your order, we encourage you to contact us first. We take theft of our merchandise very seriously. If you place a charge-back with your credit card company (on purpose or by mistake) for an order that you placed and received, there will be a $75.00 research fee charged to your account upon reversal of the charge-back by our merchant provider to cover our investigative expenses proving that you did make the purchase and that you did receive it. 

COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS: Savvy Sheitels welcomes your comments and feedback regarding this Web site, and Savvy Sheitels products and services. Any information, materials, suggestions, ideas or comments sent to Savvy Sheitels will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting Savvy Sheitels an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever.

TYPOGRAPHICAL ERRORS: Prices, images and specifications are subject to change without notice. We do our best to be accurate, but occasionally mistakes may occur. Savvy Sheitels is not responsible for typographical errors, incorrect images, product descriptions and specifications. In the event a product is listed at an incorrect price, Savvy Sheitels shall have the right to refuse or cancel any orders placed. 

INDEMNIFICATION: You agree to indemnify, defend, and hold harmless Savvy Sheitels, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Savvy Sheitels reserves the right to make changes to its Web site and these disclaimers, terms and conditions at any time. Revised December 2015. This information is a matter of record with the Better Business Bureau and our Merchant Credit Card Service provider.