SAVVY'S 10-DAY MONEY-BACK GUARANTEE:
- If the buyer is not satisfied with the purchase, it may be returned for an exchange, refund or store credit, within 10 days of receiving the order.
- Any returns postmarked AFTER 10 days of receiving the order may be eligible for exchange or store credit only and may be subject to a 15-35% Restocking Fee.
- IMPORTANT: If you will not be able to return an item within 10 days you MUST contact Savvy Sheitels within the 10-day period to request an extension.
EXCHANGES: We can accommodate ONE exchange per item, as long as eligibility requirements are met.
RULES FOR ALL RETURNS & EXCHANGES:
- NOTE: ALL RETURNED ITEMS MUST be in the original factory condition. Any wigs that have been cut, dyed or altered, in any way, may NOT be returned. (Wigs may only be tried on briefly but may not be worn for an extended period.) Wigs that have been worn and show any signs of wear may NOT be returned. Any wigs that have been stained, soiled, ripped, placed near heat or used with heat may NOT be returned. Items exposed to odors such as cigarette smoke or perfume may NOT be returned. Any sign of wear or damage will invalidate the 10-day Money-back Guarantee and may NOT be returned. These conditions apply equally to all wigs whether human hair or synthetic and all hats and scarves.
- ALL RETURNED ITEMS MUST include the Savvy Return Authorization Form.
- An item that is give free with your purchase is not free without your purchase and will be deducted from your refund if it is not returned.
- If you return any of the items purchased as part of a discount or special offer, your refund will be adjusted accordingly.
- We refund ONLY the purchase price of the returned item (less any restocking fees); WE DO NOT REFUND SHIPPING CHARGES. You are responsible to pay the cost of any return shipping. (If you need another item sent in exchange, this shipping cost will also be your responsibility.)
- Please insure your return package and retain the receipt. Allow 14 days for us to receive and process your return.
- Send all Return Packages with the Savvy Return Authorization Form to:
Savvy Returns #108
2136 Ford Parkway
St Paul, MN 55116 USA
- Refunds may be mailed in a refund check regardless of the original payment method. (Please allow 2 weeks for the check to reach you.)
- Custom Wigs may NOT be returned.
If the final result does not meet your expectations, you have two options:
a) If minor changes are needed (resizing, adding highlights, etc.), we can ship the wig back to the manufacturer for adjustments.
b) We can bring the wig to a local salon for assessment and adjustment.
- Hair Care and Wig Care products may not be returned.
- AURA Wigs does warranty all AURA Custom and AURA stock wigs for manufacturer defects for the first 6 months.
- The warranty applies ONLY in the case of an obvious manufacturer’s defect, such as excessive shedding, etc.
- The warranty does not cover damage caused by misuse by customers or hairdressers. Examples of misuse would be wigs that have been bleached or poorly cut.
- Determination of eligibility for the warranty is solely at AURA’s discretion.