Shipping & Returns


UNITED STATES SHIPPING offers FREE Priority Shipping (within the USA) on orders over $50!*

*Free shipping applies to the original order but not to any subsequent exchanges.
Returns that cause the total purchase price of an order to become less than $50 make the free shipping invalid. In such cases, shipping and handling will be deducted from the refund.

Want It Faster?

  1. Express Mail: Delivery should be made within 1-2 days after order processing with Tracking
  2. FedEx Express: Guaranteed 1-2 day service with Tracking
  3. UPS (United Postal Service): Guaranteed 1-2 day service with Tracking

INTERNATIONAL SHIPPING (including Canada and Mexico)

  • Please provide a working phone number for international orders.
  • You will be responsible for the payment of any duty or customs fees levied by your country.

USPS Priority Mail International*

  • Delivery should be made within 6-10 days after order processing.
  • Package Tracking is NOT offered.
  • Shipping and handling charges range from $30 - $80 USD per pound.

USPS Express Mail International*

  • Delivery should be made within 3-5 days after order processing.
  • Package Tracking is available for major cities.
  • Insurance is included up to $100. For additional insurance please contact us.
  • Shipping and handling charges range from $50 - $100 USD per pound.

*The United States Postal Service (USPS) will hand over your package to your country's postal service. It will then be up to your local post office to complete the delivery.


  • Services that offer guaranteed delivery with tracking may cost $60 - $150 USD.
  • We offer 3 options for International shipping with tracking:
    (These will deliver your package to your address.)
  1. USPS Global Express Guaranteed 3-day service with Tracking
  2. FedEx Express Guaranteed 1-3 day service with Tracking
  3. UPS United Postal Service 1-3 day service with Tracking


  • No items will be shipped until payment has been made in full and has cleared the bank.
  • All shipping includes postage plus handling fees and is non-refundable once the item is shipped.
  • Please make sure your shipping address is accurate.


  1. Make sure your address information is accurate and that it contains ALL the information needed for delivery. (Apt #, Zip Code etc.) A 15%-30% restocking fee plus any freight charges will be charged on refused shipments or on shipments returned to us due to address problems. If you experience a delivery problem caused by our mistake, we will reship the item.
  2. Packages may be shipped with or without any signature required unless you request that an adult signs for the package. Requesting signature confirmation will improve the security of your delivery but may delay the delivery if no one is home to accept it.
  3. If the USPS, UPS or FedEx confirms that they have delivered your order to your address (with or without a signature), you are responsible if the package becomes lost, stolen, or damaged.


  1. If you have a deadline for receiving an item (for example: for a wedding or vacation), you MUST notify Savvy Sheitels in writing at the time of purchase AND verify as soon as possible that there is enough time before the event for the item to be obtained and shipped.
  2. The buyer is responsible for any rush shipping charges and will not hold Savvy Sheitels responsible for any missed deadlines.


  1. Quality and customer satisfaction is very important to us. Check your purchase carefully when it is received.
  2. Please report any problems immediately.


  1. In the event that you must return an item, you will be responsible for the cost of shipping it back to us.
  2. If you need another item sent in exchange, this shipping cost will also be your responsibility. (See our Return Authorization Form)


  1. We must be notified of any request to cancel a wig or hairpiece order within 48 hours of the time it was placed. After this 48 hour time period has elapsed, a Cancellation Fee of at least $25.00 and not more than 15% of the purchase price will be charged or deducted from your refund, based on your total order amount.
  2. If you decide to cancel an order for a CUSTOM WIG or CUSTOMIZED WIG after 48 hours of the time it was placed, you will be charged a 25-40 percent cancellation fee, plus any additional costs we may have incurred. YOU CANNOT CANCEL A CUSTOM ORDER AFTER IT HAS BEEN SHIPPED. You must call 651-690-4100 Savvy Sheitels to cancel a custom order.
  3. Customers who cancel their order because of the unavailability of backordered item(s), or discontinuance of item(s) are exempt from the cancellation fee.
  4. THE AMOUNT OF THE CANCELLATION FEE MAY BE APPLIED TO A FUTURE PURCHASE within one year of the original transaction.