Shipping Information

United States Domestic Shipping

  • SavvySheitels.com now offers FREE Priority Shipping (within the USA) on orders over $50!

    • Free shipping applies to the original order but not to any subsequent exchanges.
    • Returns that cause the total purchase price of an order to become less than $50 make the free shipping invalid. In such cases, shipping and handling will be deducted from the refund.

INTERNATIONAL SHIPPING (including Canada and Mexico)

  • Priority Mail International™
    Delivery should be made within 6-10 days after order processing. Package Tracking is NOT offered. Shipping and handling charges via USPS Priority Mail International™ range from $30 - $60 USD per pound.
  • Express Mail International™
    Delivery should be made within 3-5 days after order processing. Package Tracking is available for major cities. Insurance is included up to $100. For additional insurance please e-mail us. Shipping and handling charges via USPS Express Mail International™ range from $50 - $100 USD per pound.
    • Please provide a working phone number for international orders.
    • You will be responsible for the payment of any duty or customs fees levied by your country.
    • The United States Postal Service (USPS) will hand over your package to your country’s postal service. It will then be up to your local post office to complete the delivery. FedEx will deliver your package to your address.

Services that offer guaranteed delivery with tracking may cost $60 - $150 USD.
We offer 3 options for International shipping with tracking:

  • USPS United States Postal Global Express Guaranteed® 3-day service with Tracking
  • FedEx Express Guaranteed 1-3 day service with Tracking
  • UPS United Postal Service 1-3 day service with Tracking

 

All orders take time to process in ADDITION to the shipping time.

 

  • Standard In-Stock items take 2-3 days to process before shipping.
  • Any item may become out-of-stock at any time without indication on the listing that it is out-of-stock.
  • Out-of-stock items may take 5-10 days to process, depending on availability from the manufacturer.
  • Custom wig orders take 8-10 weeks to be made to your specifications. (See Custom Orders below)
  • RUSH orders in some cases we can get custom orders in 5-6 weeks.
  • Customizing a ready-made wig (such as adding hair, highlights, or making it ready for tape or adhesives) may take 3-6 days or more.
  1. Processing refers to the steps it takes to get your order ready to ship and may include: Payment processing and verification; Checking inventory; Ordering an item/color from the manufacturer. Wash and set for most wigs.
  2. Items that are found to be out-of-stock will be updated in your account as Status: Special Order or Backordered.
  3. If an item ordered is no longer available from the manufacturer in your preferred size and color, you will be contacted regarding currently available options or substitutions.

DEADLINES:

If you have a deadline for receiving an item (for example: for a wedding or vacation), you MUST notify Savvy Sheitels in writing at the time of purchase AND verify as soon as possible that there is enough time before the event for the item to be obtained and shipped. We cannot guarantee a delivery date. The buyer is responsible for any rush shipping charges and will not hold Savvy Sheitels responsible for any missed deadlines.

 

SAVVY SHEITELS SHIPPING POLICIES

 

  • No items will be shipped until payment has been made in full and has cleared the bank.
  • All shipping includes postage plus handling fees and is non-refundable once the item is shipped.
  • Please make sure your shipping address is accurate.
  • Tracking is NOT available for items shipped via the United States Postal Service (USPS) Priority mail. Tracking is available for Express mail and items shipped via FedEx.
  • Please contact us at the time of your order if you need delivery by a specific date.
  • Inspect your order upon delivery and notify us immediately of any problems.
  1. Processing orders will take ADDITIONAL time before an item can be shipped. Please allow enough time when ordering. We cannot guarantee a delivery date.
  2. To request insurance for your delivery please e-mail us – additional fees will apply.
  3. You may log in and check your account or contact us to inquire about your order status.

AVOID FAILED DELIVERIES:

Make sure your address information is accurate and that it contains ALL the information (Apt #, Zip Code etc.) needed for delivery. 

  1. Packages may be shipped with or without any signature required unless you request (via email) that an adult signs for the package. Requesting signature confirmation will improve the security of your delivery but may delay the delivery if no one is home to accept it. If the USPS or FedEx confirms that they have delivered your order to your address (with or without a signature), you are responsible if the package becomes lost, stolen, or damaged.
  2. USPS and FedEx usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver with a telephone to call for pick-up. It is the customer's responsibility to follow-thru for package pick-up if this becomes necessary.
  3. A 30% RESTOCKING FEE PLUS ANY FREIGHT CHARGES WILL BE CAHRGED on refused shipments or on shipments returned to us due to address problems. If you experience a delivery problem caused by our mistake, we will reship the item.
  4. If a shipment is returned to us due to the customer's failure to accept delivery, the order will be held for 7 days from the date the item is received at our return center. The customer may request reshipment of the order. We will only reship the item(s) originally ordered. We will not remake a custom item or substitute the items in the original order with other items. An additional charge will be billed for reshipping.

 

SHIPPING & HANDLING (S&H) CHARGES:

 

Shipping refers to the cost of postage, which varies by shipping weight and destination.

Handling refers to many factors involved in shipping your item that may include:

  • All the steps in processing as mentioned above; Preparing labels and packing slips; Shipping address verification; Packaging the items; Delivery to the Post Office; Removal of items and/or color options from web listings; Reordering and restocking inventory; Record keeping and filing documentation related to the transaction. Many of these factors have fixed costs in time and personnel for each item regardless, whether you paid $0.99 or $900.00 for an item.

QUALITY ASSURANCE INSPECTION:
Quality and customer satisfaction is very important to us. All items undergo an extensive quality inspection before they are shipped to insure that the sizing is correct and that there are no tears, rips or other damage. Check your purchase carefully when it is received. Please report any problems immediately.

 

RETURN SHIPPING

 

In the event that you must return an item, you will be responsible for the cost of shipping it back to us. If you need another item sent in exchange, this shipping cost will also be your responsibility.

 

CANCELLATIONS BEFORE ORDERS ARE SHIPPED

 

We must be notified of any request to cancel a wig or hairpiece order within 48 hours of the time it was placed. After this 48 hour time period has elapsed, a Cancellation Fee of at least $25.00 and not more than 10% of the purchase price will be charged or deducted from your refund, based on your total order amount.

If you decide to cancel an order for a CUSTOM WIG or CUSTOMIZED WIG after 48 hours of the time it was placed, you will be charged a minimum 50% cancellation fee, plus any additional costs we may have incurred. YOU CANNOT CANCEL A CUSTOM ORDER AFTER IT HAS BEEN SHIPPED. You must call Savvy Sheitels to cancel a custom order.

Customers who cancel their order because of the unavailability of backordered item(s), or discontinuance of item(s) are exempt from the cancellation fee.

THE AMOUNT OF THE CANCELLATION FEE MAY BE APPLIED TO A FUTURE PURCHASE within one year of the original transaction.

 

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CUSTOMER SERVICE:

Sunday thru Friday
(Offices CLOSED 1:00 PM Friday
thru All Day Saturday)

Tel: 651-690-4100
Fax: 651-344-4330
Toll Free: 1-866-573-0663

MAILING / SHIPPING ADDRESS:
(Discreet Shipping)

Caring and Comfort LLC
2136 Ford Parkway
PMB-108
St Paul, MN 55116 USA

SHOWROOM: (by appointment only)
Call: 651-690-4100

Caring and Comfort LLC
1747 Ford Parkway
St Paul, MN 55116 USA

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Please send your comments and questions to: savvyonline@gmail.com

Caring and Comfort, LLC is an approved provider of wigs for Minnesota Health Care Programs (MHCP).


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